Refund Policy

Because FinalMark products are custom, made-to-order items, payments may be non-refundable once design work, sourcing, sampling, or production has begun.

Refund eligibility depends on the order stage and the written agreement for the project. If an order is cancelled before production or custom work begins, a partial or full refund may be considered.

Design fees, rush fees, sample costs, sourcing costs, custom tooling, and production deposits may be non-refundable once incurred.

Payment processor fees may not always be refundable.

If an item arrives damaged, defective, or materially different from the approved specification, the customer should contact FinalMark within a reasonable time with photos and order details.

Depending on the facts, FinalMark may offer repair, replacement, credit, or refund.

Refunds are not guaranteed for customer approval delays, late changes, incorrect customer information, subjective preference after approval, or missed deadlines caused by incomplete information or late payment.

For refund questions, contact finalmark@aeonbridgepartners.com.